Agentic AI

AI systems designed to take autonomous actions and make decisions, going beyond answering questions to actively guiding users through processes.

Agentic AI refers to systems that operate with a degree of autonomy, making decisions and taking actions on behalf of users rather than simply responding to queries. In the context of the GOV.UK deployment, Anthropic describes an agentic system that routes people to specific government services based on individual circumstances — a meaningful step beyond retrieval-augmented generation or FAQ chatbots. The distinction matters because agentic systems bear more responsibility for outcomes than passive information tools.

Also known as